V18 | Time Zone, Office Hours & Holidays

Owned by John Drummond
Last updated: Dec 16, 2024 by Jessica Green
3 min read

 

To make adjustments for public holidays and general office hours (either permeant or temporary) please follow the below guide.

 

To login to your Phone System Management Console you need your 3CX link/URL, username and the password. Please note this information would be only available to authorized persons on your account. To request credentials please send an email to 3CX@cybersquad.com.au

 

Method 1: If you already have received the login credentials, including URL, username and password, use them to login.

 

Method 2: If you have received a welcome email (with subject: Your User Account on your New 3CX System) from the 3CX Communications System;

Please use the "Outside the office" link/URL as shown below. You must delete the word "webclient" from the end as we need to access the management console and not the 3CX Web Client. The final link in your browser should looks like this https://YourCompanyName.3cx.com.au/

Use your extension number as the username and Web Client password to login to the console.

 

Once logged in, select Settings from the left panel and then click on Language & Office Hours. Please note available options and icons on your dashboard might be slightly different based on system version and given access level/credentials.

 

To add a new holiday scroll down to Configure Holidays section and press +Add and follow the instructions.

 

  • Chose a unique name for your holiday, select single or range of days, reoccurrence and a time (if it's not a full day holiday). 

  • Select, record, or upload an audio prompt (the message you want to be played for this specific holiday day/hours). 

 

If no prompt is selected in above step, the default "Out of office IVR (HOL)" message will be triggered for calls on this holiday. Please note, "Out of office IVR (HOL)" can be different to your normal "Office Closed" message prompt.  To Play or Download the default HOL prompt, select "Digital Receptionists" from the left panel, select HOL Ext. and then click edit. Once you are in the "Out of office IVR" page, you can select or upload the prompt you want to be played for all holidays (Default HOL prompt). To Play or Download any system prompts click on Manage key.

 

Please note this is a global system setting. If you need to change Office Hours (or add a holiday) for individual branches/sites, you should navigate to "Inbound Rules" and select appropriate number/branch to update this information. Alternatively, please contact your Phone System provider for assistance.

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