/
V20 | Adding or removing extensions and receptionists to and from Ring Groups and Call Queues

V20 | Adding or removing extensions and receptionists to and from Ring Groups and Call Queues

As part of the 3CX Admin Console, you have the ability to add or remove extensions or agents from Ring Groups or Call Queues. 

Once you have logged into the admin console, please follow the below steps:

  • Click on Admin > Call Handling

  • Select the ring group or call queue you would like to add or remove an extension to

    CallHandling1.jpg

  • Under the "Users" section, click on the white +Add User button (or select and then Delete) button to add/remove an Ext.

    AddUser.jpg



  • You can change the order of Extensions (or Agents if a Call Queue) using “Move Member” and dragging. This will be important if you are using any Prioritized-Based Ring or Polling strategies

    MoveMember.jpg

     

  • Click on the blue Save button to save any changes

To know more about 3CX Call Queue and Ring Group please visit below links;