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3CX allows you to import audio files only in below WAV format to be used as the system prompts:

  • Format: WAV
  • Channel: Mono
  • Bit rate: 8 kHz
  • Sampling: 16 bit

To convert an audio file (for example an *.mp3 file your professional recording company has created for you) you can use this Online Audio Converter Tool at below link:

https://www.3cx.com/docs/converting-wav-file/

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