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3CX allows you to import audio files in this format to use as the system prompts:

  • Format: WAV
  • Channel: Mono
  • Bit rate: 8 kHz
  • Sampling: 16 bit

To convert an audio file (example an *.mp3 file) to the appropriate format with the 3CX you can use its Online Audio Converter at below link:

https://www.3cx.com/docs/converting-wav-file/

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