Time Zone, Office Hours & Holidays 3CX | V20

To make adjustments for public holidays and general office hours (either permeant or temporary) please follow the below guide.

To login to your 3CX Phone System you need your 3CX link/URL, username and the password. Please note this information would be only available to authorized persons on your account. To request credentials please send an email to 3CX@cybersquad.com.au

Method 1: If you already have received the login credentials, including URL, username and password, use them to login.

Method 2: If you have received a welcome email (with subject: Your 3CX account details) from the 3CX Communications System;

Please use the "Set your password" link/URL as shown below.

Use your extension number as the username - If you require a password reset, please contact 3CX@cybersquad.com.au

Once logged in, select Admin from the left panel and then click on Language & Office Hours. Please note available options and icons on your dashboard might be slightly different based on system version and given access level/credentials.

To add a new holiday - Click to Office Holidays at the top and press +Add and follow the instructions.

Chose a unique name for your holiday, select single or range of days, reoccurrence and a time (if it's not a full day holiday).

Select, record, or upload an audio prompt (the message you want to be played for this specific holiday day/hours).

You can use this link to convert your own recording to 3CX supported *.WAV format; https://www.3cx.com/docs/converting-wav-file/

If no prompt is selected in above step, the default out of hours message will be triggered for calls on this holiday.