On-Hold Playlist Instructions

The following instructions will demonstrate how to add or remove audio files from an on-hold playlist which is already in place and active.

1. Sign in to the 3CX dashboard using the provided credentials from CyberSquad IT Consulting and select 'Settings'
   
   
   
   
   
2. Click 'Music on Hold'
   
   
   
   
3. Click on 'Playlists' then click the checkbox next to the playlist and click 'Edit'. 
   
   
   
   
   
   
4. From here you can add in recorded audio files or delete files as needed. If you're unsure of what a recording sounds like then you can press 'Play' to listen or 'Download' to save them to your computer.. 
   
   
   
   
   
   
5. To upload an existing audio file, click 'Manage' and then click 'Download' 
   
   
   
   
   
   
6. From here, click 'Add' then upload the recently downloaded file through explorer.