To make adjustments for public holidays and general office hours (either permeant or temporary) please follow the below guide.
To login to your 3CX Phone System Management Console you need your 3CX link (URL), username and password. Please note this information would be only available to authorized persons on your account. To request credentials for accessing 3CX Management Console please send your request to 3CX@cybersquad.com.au
Method 1: If you have received the login credentials from our team use them to login.
URL | https://contact_CyberSquad.3cx.com.au |
USERNAME | contact_CyberSquad |
PASSWORD | contact_CyberSquad |
Method 2: If you have received "Your User Account on your New 3CX System" email from the 3CX Communications System
For the URL to access 3CX Management Console, please use the "Outside the office" link as shown below. You must delete the word webclient from the end as we want to access the management console and not the 3CX Web Client. The final link in your browser should looks like this https://YourCompanyName.3cx.com.au/
Use your extension number as the username and Web Client password to login to the console.
Once logged in, from the left panel sidebar select Settings and then click on Language & Office Hours. Available options and icons on your dashboard might be slightly different based on given access level and credentials.
To add a new holiday scroll down to Configure Holidays section and press +Add.
Name the holiday and fill in all required information as shown below. From the dropdown list you can select an existing audio file, or if you do not have one there there is an option to upload a new one. Ensure to change the time frame if required, default will be the entire day. Click OK when finished.
Please note, if no prompt is selected, the default "Out of office IVR" (HOL) will be played for calls on this holiday.
Once holidays have been added you can edit them by highlighting the holiday and clicking Edit. Or alternatively it can be deleted by clicking the X to the right if it is no longer required.
To change general office hours, use the Configure Office Hours section. Click on the corresponding time range on the particular day you wish to change -- in the example below we would like to change Thursday 07:05 - 18:50
As it stands, limitations with the system do not allow you to directly edit the time, so it will need to be deleted and a new time range entered for the system to update.
Click the Delete button
This will remove the entry for Thursday. Now click Configure under Thursday.
Update the Time Range as required and click OK.
The Office Hours for Thursday have now been changed to switch to the after-hours procedure at 17:10 as opposed to 18:50
If you need to revert back, please follow the same instructions.
*Note this is a system-wide setting. If you need to control Office Hours at individual branches / sites, please contact your provider for assistance.