For clients leveraging Multi Factor Authentication (MFA) with their VMware Horizon hosted desktops, please follow the below documentation to assist with the enrolment and authentication process.
The primary MFA option is a PUSH notification to the authenticator app on the users smartphone. Should the users smartphone be unavailable, a backup email notification can be sent to the users external email address provided during the enrolment process.
For assistance with this process please contact your site practice/operations manager in the first instance. Please note that support calls to CyberSquad IT may be charged out of scope if the below guides have not been followed.
User Enrolment Guide
Backup Email Authentication
General Troubleshooting
Email notification displays an error when clicking on the sign-in link